Runaway Servers (‘Us’, ‘We’, RS, Runaway Servers, RunawayServers.com) provide hosting services (‘services’, ‘server’, ‘game server’, ‘dedicated server’) to the customer (‘You’, ‘Your’, ‘Customer’, ‘Client’, ‘User’).
By purchasing any of Runaway Servers’ services you agree to the terms and conditions laid out in this document.
3.1. The cost of a server subscription is valid through the entire rental of the server, subject to fair consumer price index increases.
3.2. All subscription users have the option to transfer to different products/services.
3.3. Dedicated servers may take up to 24 hours to set up but we hope that typically these should be set up in 12.
3.4. Runaway Servers does not install add-ons for all games but Runaway Servers support staff may help under certain circumstances and with certain games. Some help is achieved by support staff, that play the game, offering their own time-saving scripts to others. Runaway Servers and staff members take no responsibility for the use of these scripts. Please use it at your own risk.
3.5. Domain names held and registered by Runaway Servers will be subject to a transfer out admin fee of 100% the cost of a 1-year registration. All domain names are held by Runaway Servers on behalf of the client. If your domain name is not renewed the client will get a 30-day cooling-off period in which to renew after which any party can re-register the domain name.
4.1. All game server(s)/dedicated server(s) are to be paid for in advance. Failure to keep up monthly payments on your server can result in suspension and ultimately deletion of your game server(s).
4.2. If you decide to cancel a subscription with us please also remember to cancel your PayPal subscription, which in some cases does not auto-cancel. Runaway Servers is able to refund up all overpayments if the subscription cancellation script fails.
4.3. Should you need to raise a PayPal dispute the suspension of your service may need to be implemented whilst the investigation is progressing.
4.4. No personal credit or debit card details are retained by Runaway Servers.
4.5. A monthly order counts as 30 days and Runaway Servers provides a cooling-off period of 72 hours if the service is somehow not right for you we can refund you (excluding dedicated servers which we cannot refund unless there are hardware issues). After the 72 hours cooling-off period, refunds can be denied unless a manager feels a refund is justified. We always try to be fair in refund decisions so give us much information as possible for the reason for your cancellation.
4.6. Cancellations must be done via our portal. Go to My Services, choose the service you wish to cancel and then request a cancellation.
4.7. Cancellations on quarterly, semi-annually and annual orders will be subject to a £10 early cancellation fee. This is for the admin required to account for the refund and calculate and processing of early cancellation refund.
4.8 Cancellations before the end of the contract will cause the discount (5% Monthly, 10% Semi-Annually, 15% Annually) to be rescinded and added to the total cost of the server.
5.1. Runaway Servers support staff are here to assist you. They will do their utmost to help within the confines of the support service guidelines (sometimes a little more). Please treat them with respect, it’s much harder to fix an issue with overly abusive individuals. Under that kind of pressure, it’s hard to help to the best of our ability. In the unlikely event they cannot help you they may be able to point you in the direction of information that you can then research yourself.
5.2. Runaway Servers will contact you via your email to inform you of any downtime or maintenance required on your server. Please also note that there are scheduled restarts of our machines once a week although we do perform this at times of least use, normally 6am, and they will be down only for the time it takes to reboot. Servers will restart automatically.
6. Hardware and backups
6.1. Not all hardware is created equal and there will, inevitably, be some failures. Runaway Servers have offsite backup stores and backups are performed at regular intervals. To help protect your files auto backup systems are in place and can be retrieved after a hardware failure.
6.2. There are script functions coded by Runaway Servers in your control panel that you can use to manually back up your files or you can store your worlds locally with FTP access. Runaway Servers cannot be held responsible for the loss or corruption of your files although Runaway Servers will do everything possible to recover data in the unlikely event of a failure. Runaway Servers also advises local backups.
7.1. Runaway Servers’ de-branding is free and will remain free.
7.2. Runaway Servers.com may occasionally send you relevant promotional material to your email address if you have opted into marketing emails. You may stop these by replying back with “Unsubscribe” in the subject and main text. If you opt out of marketing emails, you will not receive competition emails or notification of new games available.
8. Prohibited Use
8.1. Any unlawful activity carried out by you or a third party on your rented dedicated servers, game servers can and result in an immediate and non-refundable termination of services and in extreme cases legal action. This includes copyrighted materials, illicit pornography of children under legal age, illegal material or data of any kind.
8.2. The customer must defend and pay any damages, fees, judgments and costs incurred by Runaway Servers as a result of the customer breaching clause.
8.3. Runaway Servers reserve the right to refuse service to anybody, for any reason if we deem it correct to do so. Reasons for this could be abuse, libel, insults and unreasonable behaviour of any kind.
9.1. When users signup to our service they must actively opt into marketing emails like competition and new game/product emails.
9.2. We only hold your data in our database like name, address, email address, phone number for our own use and do not share data with any 3rd parties.
9.3. If you wish to be removed from our mailing list you only need to login at our client area go to your user profile and opt out of these emails.
10.2. We log the IP address of all logins to our client area for the security of your account. If at any such time you wish your data to be deleted you can request this via our support or by email, we can delete your account along with all emails, personal data, invoice history, log history, ticket history, all data will be destroyed.